Refund and Return Policy

1. Introduction

Welcome to IPTV Smarters Pro. We are dedicated to providing a top-notch viewing experience. This Refund and Return Policy outlines the terms and conditions under which you may request refunds and cancellations for our subscription services.

2. Cancellation of Subscription

You can cancel your subscription at any time. However, please be aware that cancellation does not guarantee a refund. Refunds are only provided under the conditions specified in this policy.

3. Eligibility for Reimbursement

o. Within 14 days: If you are dissatisfied with our service, you may request a full refund within 14 days of your subscription start date. To qualify, you must not have violated any terms of service, and the request must be submitted within that 14-day period.

b. Technical problems: If you experience technical problems that we are unable to resolve within a reasonable time, you may be entitled to a partial or full refund, depending on the specific circumstances.

w. Service Interruption: In the rare event of a prolonged service interruption beyond our control, a prorated refund may be issued to account for the period of interrupted service.

4. Non-refundable circumstances

o. Beyond the 14-day period: Refund requests submitted after the 14-day satisfaction guarantee period will not be eligible for a refund.

b. Violation of Terms of Service: If your subscription is terminated due to a violation of our terms of service, you will not be eligible for a refund.

w. Third Party Issues: We are not responsible for issues related to internet connectivity or third party hardware and software. No refunds will be issued for such issues.

5. How to request a refund

To request a refund, please contact our customer support team, providing your subscription details and a brief explanation for your request.

6. Refund processing

Approved refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method used for the subscription.

7. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

8. Contact us

For any questions regarding our Refund and Return Policy, please contact us.